Telecommunications provider Globacom (Glo), has issued a public apology to its customers following a nationwide disruption of data services that began on the morning of Tuesday, December 9, 2025. The outage, which started at approximately 8:30 a.m., affected multiple locations across the country, leaving many subscribers without mobile internet access for work, communication, and essential services.
Scope of the Outage
In an official statement, Glo confirmed the nationwide impact of the disruption.
“Earlier today, a data service outage occurred nationwide, affecting data connectivity across multiple locations,” the company said.
While the company did not provide specific details on the root cause, the scale of the outage highlights the critical reliance of subscribers on the provider’s network infrastructure.
Company Response
Glo reassured its customers that its technical team is working diligently to restore services.
“Our technical team is fully engaged in resolving the issue and ensuring that services are restored promptly,” the statement read.
Acknowledging the inconvenience caused, the company expressed sincere gratitude to subscribers for their patience and understanding.
“We understand the critical importance of reliable connectivity to our customers and sincerely apologise for the disruption,” the statement added.
“Thank you for your patience and for choosing Glo. We truly appreciate you.”
Glo also used its social media platforms to reach out to affected users, reinforcing its commitment to restoring services quickly and keeping subscribers updated throughout the process.
Context: Recent Network Challenges
The outage comes at a time when Glo has faced notable challenges in maintaining service reliability. Earlier in 2025, the company reportedly lost over 3.2 million internet subscribers, attributed in part to recurring service disruptions, infrastructure vulnerabilities, and network congestion.
To address these challenges, Glo has recently embarked on an extensive network upgrade, which includes the deployment of thousands of new 4G LTE sites, reinforcement of its fibre backbone, and backhaul improvements to enhance coverage and data speeds nationwide. These efforts aim to ensure more consistent and reliable service for subscribers.
What Customers Should Expect
For now, subscribers are encouraged to monitor official channels for updates on restoration progress. Analysts and users alike will likely view the company’s handling of this outage as a key indicator of whether Glo’s ongoing infrastructure upgrades will translate into improved network reliability.
If the restoration proceeds smoothly, it could help rebuild customer trust and mitigate the impact of past disruptions. However, consistent performance in the coming months will be crucial for the provider to maintain its subscriber base and improve its market reputation.
