The Lagos State Traffic Management Authority (LASTMA) has launched a customer support centre to improve road safety.
The development, unveiled by the State Commissioner for Transportation, Oluwaseun Osiyemi, and the Special Adviser to the Governor on Transportation, Sola Giwa, features a 24-hour toll-free call centre, a walk-in complaint centre, a whistleblower app, a website, and a new Department of Statistics Research and Data.
Sola Giwa, who led the development of this initiative, stated its goal of enhancing communication between the public and LASTMA, streamlining traffic operations, and significantly improving the driving experience in Lagos.
The new call centre, operational around the clock, is staffed by trained professionals capable of handling a wide range of traffic-related issues and offering real-time solutions and support for motorists.
The LASTMA customer support centre includes several key features designed to improve traffic management in Lagos.
The 24/7 toll-free call centre allows motorists to report traffic incidents, request assistance, and obtain information on road conditions in English, Pidgin, and Yoruba. The centre is equipped with advanced technology to track incidents, dispatch traffic officers, and coordinate with emergency services.
The walk-in complaint centre aims to foster better communication between LASTMA and the public, providing swift resolutions to complaints and demonstrating LASTMA’s commitment to transparency and accountability. Additionally, the whistleblower app allows motorists and road users to report dangerous driving and other reckless behaviours, enabling LASTMA to take immediate action and enforce traffic regulations.
The website provides an online platform for accessing real-time traffic updates, advisories, and other essential information. The new Department of Statistics Research and Data utilizes data to address complex urban traffic challenges, aligning LASTMA’s operations with global best practices.
Giwa highlighted the benefits of the call centre, stating, “The call centre will track incidents, dispatch traffic officers, and coordinate with other emergency services when necessary. This integrated approach ensures that help is always just a phone call away, providing a lifeline for motorists caught in traffic distress.”
The public is encouraged to provide feedback on both negative experiences and commend exemplary conduct by LASTMA personnel. This feedback mechanism a
