The Federal Government has charged officers of the Nigeria Immigration Service to remain committed to excellence in service delivery, stressing that customer service is the right of every citizen and not a privilege.
Comptroller General of Immigration, Kemi Nanna Nandap, gave the directive in Abuja while declaring open the 2025 SERVICOM Customer Service Week. She reaffirmed that the Service is undergoing major reforms to strengthen efficiency, transparency, and accountability in its operations.
According to her, “Customer service is not a privilege; it is a right. We must always treat every Nigerian and foreigner who engages with the Service with dignity, respect, and professionalism.” Nandap noted that the commitment to quality service aligns with President Bola Ahmed Tinubu’s Renewed Hope Agenda, which prioritizes people-centered governance and improved public service.
She explained that this year’s celebration, themed Mission Possible with the sub-theme Meeting And Exceeding Expectations, provides a unique opportunity for officers to evaluate their performance and adopt better practices that promote trust between the Service and the public.
The Immigration boss emphasized that the NIS will continue to modernize its operations through digital transformation and staff capacity development, aimed at enhancing the customer experience at all service points across the country. She also commended SERVICOM for its consistent role in promoting accountability and citizen satisfaction within government institutions.
Nandap further encouraged officers to embody the principles of courtesy, timeliness, and integrity in discharging their duties, assuring that the Service would not relent in its efforts to uphold Nigeria’s image as a country driven by professionalism and respect for citizens’ rights.