The Federal Competition and Consumer Protection Commission (FCCPC) says it has recovered more than ₦10 billion for customers who lodged complaints against banks, fintech firms, and other service providers in the last six months.
Director of Corporate Affairs at the Commission, Ondaje Ijagwu, disclosed that the money was recovered between March and August 2025, during which the FCCPC also resolved 9,091 complaints across 30 sectors of the economy.
According to him, the banking sector recorded the highest number of cases, with 3,173 complaints, followed by Fast-Moving Consumer Goods (FMCG), fintech, and the electricity sector. Other areas with high numbers of complaints include e-commerce, telecommunications, retail and wholesale, aviation, information technology, and road transport and logistics.
Ijagwu explained that the grievances ranged from “unfair charges, unauthorised deductions, poor disclosure of terms, deceptive marketing, product defects, service failure, and failure to provide redress in acceptable timeframes.”
He added that the recoveries reflect both the scale of harm suffered by consumers and the financial burden borne when businesses fail to uphold consumer rights. “The Commission remains committed to holding businesses accountable, ensuring compliance with the Federal Competition and Consumer Protection Act (FCCPA) 2018, and guaranteeing that consumers have access to fast and fair remedies,” he stated.
